Telemedicine involves the use of electronic communications to enable health care providers at different locations to share individual patient medical information to improve patient care. Providers may include primary care practitioners, specialists, and/or subspecialists. The information may be used for diagnosis, therapy, follow-up and/or education, and may include any of the following: 

Patient medical records, Medical images, Live two-way audio and video, Output data from medical devices and sound and video files 

Electronic systems used will incorporate network and software security protocols to protect the confidentiality of patient identification and imaging data. They will include measures to safeguard the data and to ensure its integrity against intentional or unintentional corruption. 

Expected Benefits:

• Increases access to care. Patients easily obtain medical services.

• Improves health outcomes, early detection, and treatment often improve outcomes.

• Improves patient engagement, telemedicine applications empower patients to play an active role in their healthcare.

• Telemedicine reduces travel time and related stresses.

• Convenience, allows patients to consult with a provider from virtually anywhere, whether it’s their home or the office.

• Decreases chances of catching an illness, by avoiding the risk of exposure or the possibility that you may pass your illness on to someone else.

Risk of Telemedicine: 
As with any technology medical procedure, there are potential risks associated with the use of telemedicine. These risks include, but may not be limited to: 

• A lack of access to complete medical records may result in adverse drug interactions or allergic reactions or other judgment errors.

• The potential to miss relevant signs and symptoms, which can lead to an inaccurate or incomplete diagnosis

• Information transmitted may not be adequate (e.g., poor resolution of images) to allow for appropriate medical decision making by the physician and consultant(s); 

• Delays in medical evaluation and treatment could occur due to deficiencies or failures of the equipment;

• Security protocols could fail, causing a breach of privacy of personal medical information; 

• There is a risk that information may be forwarded, intercepted, circulated, stored, or even changed, and the security of the devices used may be compromised.

• Family, friends, co-workers, employers, and hackers may have access to any technology, devices, or applications that you use.

  In order to participate in our practice’s telemedicine services, all patients/clients must have access to video and audio on their devices. They must also have access to the google or zoom application. It is recommended that these applications be downloaded and tested at least 24 hours prior to an appointment.

Because we are a teleneurology company only, we are currently seeing after hospitalization patients who may only need one to two after hospitalization follow-up appointments; patients who may need after hospitalization non-narcotic neurology specific medication refills; or after hospitalization Neurology patients who may need labs, or referrals. We have determined that many post-stroke, non-complex seizure, and non-chronic headache patients fit the above criteria and therefore are currently limiting our scope of practice to seeing the above diagnoses unless otherwise indicated by our team. If you have any further questions regarding what type of patients we see please contact us at zte@postacute neurology .com prior to booking. *Please note due to Hippa related reasons, we do not discuss specific patient details via email.

First you will pay a $50 (nonrefundable fee) booking fee via our website. After paying your non-refundable booking fee you will select an appointment date on our booking calendar to schedule an appointment,  After selecting an appointment date on our booking calendar you should receive a welcome email along with packet of forms to complete. Once you have, reviewed, completed, initialed, and/or signed all your patient forms you will pay the rest of your $249 booking confirmation fee. We accept credit and debit card payments. Once you pay all your fees and all your forms are completed, your appointment will be officially confirmed for the date you selected on your calendar if all items are completed >48 hours from the time of your original selected date or if completed < 48 hours from the time of your previously selected date, you will be scheduled within 48 business days of your previously selected date in keeping with our business hours. Please message our team for any scheduling issues and refer to our cancelation/refund policy as needed.

At the time of your appointment, you will log into your portal or check in via an email prompt, access the built in televideo service, and complete your appointment. You will receive an appointment summary within 24 hours of your appointment with a link to a survey attached.  *Please note, that if we are unable to obtain records or enough information regarding your recent hospitalization, we may elect to reschedule your appointment for a later date and/or cancel your appointment. We will attempt to contact you prior to canceling your appointment, via your portal, phone number, or email In order to do this we will attempt to contact you via your primary means of communication first, but any of the prior may be used to notify you. Per HIPPA policy wee do not leave messages with personal patient information on any of the above means of communication. Please email us at pan@postacuteneurology.com, if you have any questions regarding the scheduling process; include “scheduling question” in the subject line.

You are required to be a Georgia resident to be seen by our practice.

You must be 18+

We also require that all your intake forms must be completed prior to your appointment. These forms will automatically be made available to you after you pay your $50 (non-refundable) booking fee. All outstanding fees must also be paid in total prior to each appointment.

Finally we strongly recommend that you have access to a blood pressure cuff, thermometer, and pulse oximeter at the time of appointment, and that you have a capable adult relative or caretaker in the room at the time of the appointment who can assist you both physically and verbal (if indicated) at the time of your appointment. Missing any of the prior requirements could result in a cancellation or rescheduling of your appointment as felt appropriate by the practitioner seeing you. * PostAcute Neurology, LLC and it’s affiliates are non-responsible for any ommisions in recommendations which may have occurred as the result of your not following our strongly suggest recommendations as discussed above.

To schedule a new patient appointment, please pay a $50 (non-refundable) pre-appointment booking fee. Second, select an appointment date on our booking calendar.   When prompted, enter your contact information. After you complete the prior, you will receive an email welcoming you to our practice and a packet of forms for you to review, complete, ans sign (if applicable). Finally, pay a $249 PostAcute Neurology (initial visit) telemedicine appointment confirmation fee. Once the prior final steps are completed, your appointment will be confirmed for your selected appointment date if all of the steps above have been completed at least greater than or equal to 48 hours from the time of your original selected date. If your original appointment date was scheduled for <48 hours from the time the above steps are completed, our staff will attempt to schedule you for within 48 hours of your scheduled appointment date, as able, however this is not guaranteed.   If there is a conflict with your scheduling, please notify our office via your patient portal as soon as possible. Please allow at least 24-48 hours to receive a return message. Also, please refer to our cancellation and refund policies (found in your patient packet), as needed. We accept credit and debit card payments.

Our hours of operation for medical concerns only are M-F 9 am to 3 pm via patient portal only. Monday and Friday are currently designated as adminstrative days to better serve you. Please allow 24-48 hours for staff to respond to any portal communications. If you have an emergency dial 911 and go to the nearest emergency room. All other, non-medical concerns can be sent via email to pan@postacuteneurology.com within the hours of operation as stated above. Please do not attempt to contact us for medical concerns via email, as we will not respond for your own privacy.

Please click the link (press the word link in this sentence) to discover our prices.

Appointments must be canceled or rescheduled at least 24 hours prior to scheduled appointment. Appointments which are not canceled or rescheduled at least 24 hours prior to their scheduled appointment will be charged a 5% administration. The 5% administration fee is based on the total amount of your anticipated bill. If you missed your appointment and send us an email the day of your appointment our staff will promptly reschedule your appointment, however the 5% administration fee may still be assessed. This 5% fee will not be applied toward your rescheduled appointment. If you cancel or have to reschedule your appointment more than 3 times, you will be subject to dismissal from our practice.

In the rare circumstance that PostAcute Neurology has to cancel an appointment due to unforeseeable or natural circumstances, our staff will attempt to notify the affected patients via their patient portal in order to reschedule your appointment for the next available appointment at no additional cost to you.

If your account has a credit balance after services rendered and a refund is approved, we will initiate the refund as soon possible. Please email pan@postacuteneurology.com to initiate the refund process.

For patient related matters our staff will communicate with you via your patient portal. If you have any additional questions please email us at pan@postacuteneurology.com. Please allow 24-48 hours (2 business days) for us to respond to your message.